Professional, reliable and accessible

IT management, maintenance and support

Sometimes it doesn’t make good business sense to employ the entire range of specialist skills, knowledge and experience necessary to maintain an IT infrastructure. Sometimes, it’s faster and more cost-effective to turn to professionals for help. That’s why Nebulex offers a comprehensive set of outsourced IT management, maintenance and support options for clients. For more than a decade we’ve been helping businesses build, manage and maintain desktop environments, networks, servers, cloud-based solutions and more.
How we work
We know that outsourced services deliver the greatest benefit when we work as part of your team. For some clients we are an outsourced IT department, an integral part of their organisation looking after their complete technology needs. For others, we work alongside in-house resources, supplementing their skills, with additional expertise and independent advice.
Our services encompass everything from day-to-day system maintenance to network and communications management, to outsourced help desk support for your PCs. And if you would like help dealing with your telco or other IT vendors, we pride ourselves on negotiating the best possible deal for clients.
We provide personalised support including a dedicated IT manager so you have one clear point of contact. We’ll be there to help 24/7. We’re committed to comprehensive reporting so you always know what we’re doing on your behalf. And when we take on management of any aspect of your IT infrastructure, we take on ownership of any issues as well.
OUR OFFERING
Infrastructure Management
Addressing the challenges of infrastructure asset management and planning with a suite of maintenance and management services.
Cloud Products and Services
Turning cloud strategies into reality, from advice and support to backups, storage and cloud hosting services.
Desktop and Server Support
Tailored IT Support Services that Keep Business Systems Running Optimally.
Procurement
Obtain the equipment and services you need at the best possible price, under the best possible terms.
Network Support
Support and services to keep your business connected.
Remote and On-site Support
Flexible on-site and off-site support services.
Cisco Unified Communications and Contact Centre
Unified communications strategies designed for Australian call centres and contact centres, deployed by a certified Cisco partner.
Specialist Skills
Qualified networking, communications, IT and cloud experts, there to support you, when and where you need them.
Vendor Management
Contract negotiation, KPI monitoring, audits and feedback to ensure vendors meet commitments and their services are aligned with your business goals.

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